General terms and conditions

Micro hair pigmentation - GENERAL TERMS AND CONDITIONS

1. Applicability

1.1. These general terms and conditions apply to all agreements between Prohairclinic and the client, whereby the former acts as seller and/or supplier of products and/or services.

These general terms and conditions can only be deviated from in writing and with the express permission of Prohairclinic. The delivery of products and/or services includes, among other things, the application of a cosmetic tattoo (hair pigmentation, tricopigmentation, SMP, MHP).

2. Liability

2.1. All services requested by the client are provided under the client's own responsibility and entirely at the client's own risk.

2.2. The client declares that he/she has reached the age of 18.

2.3. The client declares that he/she has made a well-considered decision to have hair pigmentation performed.

2.4. The services provided by Prohairclinic in the context of hair pigmentation always concern an obligation of effort. The latter can therefore never guarantee that the intended result will actually be achieved. Prohairclinic is therefore not liable for the failure to achieve the intended result or for the failure to achieve it completely, nor for any damage that may result from the treatment, except in the case of gross negligence or intent.

2.5. If Prohairclinic is found liable for any damage suffered by the client, the compensation can never exceed the amount charged for the relevant assignment.

3. Information about hair pigmentation

3.1. Hair pigmentation is a non-surgical procedure using the most modern and advanced cosmetic tattooing to create the idea of a thicker head of hair. During the treatment you may experience mild to moderate pain, discomfort disappears almost immediately after the treatment, or at the latest a few days later. In contrast to a 'classic' tattoo, a trico pigmentation will replace over time and eventually disappear. This is due to the use of biological ink, which is hypoallergenic, but biodegradable. SMP hair pigmentation on the other hand is long-lasting, possibly permanent. The needles used are ultra-fine and the pigments are only inserted into the upper skin layers (dermis). A slight discoloration due to the effect of natural UV rays is possible, but rare.

4. Future touch up follow-up treatments

A touch up or follow up treatment is not included. The rate for a touch up treatment is

– see website

- per hour started or the applicable rates at that time.

Please note: a touch up treatment is 1 session, or 1 single treatment

5. Applicable law and competent court-image material

5.1. In the event of a dispute, Belgian law applies and only the courts of Antwerp have jurisdiction.

5.2. Photos and images may be taken and used unrecognizably for any purpose

6. Included in the rate: initial start-up treatment (3 sessions)

• · 2 full treatments/sessions with a maximum of 7 days between the two sessions.

• · 1 correction session if necessary, at the latest 45 days after the 2nd day of treatment.

7. Compliance with aftercare

Prohairclinic is not responsible or liable for the result if the aftercare instructions are not followed. If not or partially followed, the pigments can disappear / discolour.

8. Appointments and cancellations

We will notify you by email of the date and time of your treatment appointment, after receipt of this notification you must confirm by means of the requested deposit (email) within 10 days (deposits are always non-refundable) Failure to do so may result in the time of the appointment being reallocated to another client. Cancellation or change of treatment date by the client is not possible, deposit is not transferable or refundable. All practitioners at Prohairclinic are trained and approved in accordance with the company's protocols, we can therefore not guarantee that you will always get the same practitioner for subsequent appointments. Late arrival may result in a reduced treatment time or forfeiture of the appointment.

Touch up rate always starts at the reserved time, regardless of whether the client arrives on time. Prohairclinic will make every effort to ensure that your appointment can start on time, however, for reasons beyond our control, it may be necessary for us to cancel or postpone your appointment at short notice. In that unlikely event, we will do everything in our power to inform you in advance. We do not apply a compensation scheme if your appointment is cancelled due to circumstances from Prohairclinic.

9. Offers Validity:

30 days after issue (also when communicated verbally during an intake)

10. Result – guarantee

We use 2-3 treatments to achieve the most beautiful end result, within those 2-3 treatments any light spots are adjusted and it is checked whether the pigment density is high enough to achieve the result desired by the customer. Prohairclinic aims to ensure that you complete the treatment with a satisfied feeling. Unfortunately, every skin is different and it may be necessary to schedule an additional treatment. For these treatments within the already treated area (always within 2 months) an adjusted rate will be charged. For adjustments outside the treated area, the full hourly rate of ' see website' , - per hour will be charged.

If using alcohol based lotions, shampoos or minoxidil, these should be stopped two weeks prior to treatments. Use should also be stopped after treatment. I acknowledge that I am aware of the nature of the MHP treatment. This is a long term change to my appearance and there is no complete guarantee that the markings can be successfully changed or removed at a later date. I understand that the effectiveness of the MHP treatment varies from person to person and I understand that a very small percentage of clients do not respond well to the treatment and that this small chance also exists in my case.